Frequently Asked Questions
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Concierge medicine is a highly personalized approach to your healthcare. Instead of the rushed, traditional clinic experience, patients pay a straightforward membership fee that allows us to focus entirely on you and your long-term well-being.
By limiting the total number of patients we see, we can offer a level of dedicated attention that standard practices simply can't provide. For you, this means longer, unhurried appointments, same-day or next-day scheduling, and direct communication with your care team when you need us most. Ultimately, this model gives us the time to build a genuine relationship with you and provide proactive, comprehensive care—allowing us to meet you where you are, not only on your health journey, but at home as well.
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Your membership fee is an investment in unparalleled access, convenience, and highly personalized care. It covers the premium, dedicated services that go above and beyond what traditional insurance typically supports.
Specifically, your membership includes:
Direct, Unhurried Access: Longer, more comprehensive appointments where we have the time to truly listen and address all of your health goals.
Priority Scheduling: Guaranteed same-day or next-day appointments when you are feeling unwell.
Always Connected: Direct communication with your care team via phone, text, or email—so you can get answers when you need them.
Home Visits: The unique convenience of receiving exceptional, compassionate care right in the comfort of your own home.
While your membership fee secures this enhanced level of communication and personal attention, we do still bill your health insurance for clinical procedures and laboratory tests. This allows us to provide a premium, concierge-level experience while seamlessly utilizing the health benefits you already have in place. More of what’s included on each plan can be found on our services page.
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You won’t have to pay a co-pay for office visits or routine physicals. Also, you will be able to avoid many visits all together by sending your questions directly to us via email and text-something you won’t get from a traditional practice. Most importantly, since you are getting the amazing care from us, you can cut way back on your insurance premiums.
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While members are given priority, non-members can still pay for access to our health webinars, weight-loss recipes, and services. Non-members will not get access to their providers direct-line or after-hour availability.
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We treat all kinds of common everyday problems like colds, flu, strep, rashes, and injuries. We also treat more complicated long-term medical problems like adult diabetes, high blood pressure, high cholesterol, thyroid disorder, sexual dysfunction, and hormone replacement
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For starters, having such unprecedented direct access to your doctor will prevent hospitalizations and specialty referrals in many cases. However, when those types of care are required, we will certainly continue to work with your hospitalist during your hospital stay as well as work closely with any specialist you prefer or refer you to one of the local specialist we have personally vetted. Depending on the level of care and the sorts of expertise required, we may rely on those specialized caregivers to manage your treatment.
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While some plans do offer higher priority, because illness and injury do not respect regular office hours, you may contact Practitioner Strickland through her private line exclusively provided for Sozo Health and Wellness Service members only.
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While members do not pay for office or telehealth visits. We do take insurance for in-office procedures and labs.
We take most Blue-cross Blue-shield, and Curative insurance plans
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Yes, we take care of any member regardless of your insurance situation. We have out-of-pocket pricing available for our non-insured patients.
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Unfortunately, no. Your retainer is not yet defined as a ” medical expense ” in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.
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We maintain high standards of patient privacy, and will ensure we are all HIPPA compliant. We will never provide your health information to any third-party unless you specifically ask that we do so. Our team is tight-knit and trained to deal with high-profile clientele discreetly.
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You can notify us at billing@sozohealthandwellness.com or call (480) 572-5768 to cancel or change your membership with us.
Still have questions? Reach us directly at admin@sozohealthandwellness.com or call/text us at (480) 572-5768.

